# How to Unlock an Account

![](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/lPccRnu4DlYaZHlVH27FNQ%3D%3D.gif)

If your account is frozen (or “locked”), please follow the below steps to reactivate your account.

Please visit <https://www.binance.com> and Log In to your account. You should see this dialog box. Click the【Unlock】button to start the account reactivation process.

![](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/1NoOF5KnYhpZCaiHJSMS6w%3D%3D.png)

Read the reminder carefully and tick the respective boxes once you accept the terms and given information. Click on the【Reactivate Account】button to proceed further.

![](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/37WfJsuuIEQDlQGRxBhFog%3D%3D.png)

After clicking, follow the instructions on the page to complete the below verifications:

**Answering Security Questions:**

![](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/rqP%2BOHo63oLWCWMzCEmwfQ%3D%3D.png)

![](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/pq7PK%2BFTocGiWfzLd7wuOw%3D%3D.png)

**Confirmation Email:**

Once you submit your data, our system will send you an automatic confirmation email. Please click 【Confirm Reactivate】 to proceed further.

![](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/DGJz/lsz0ZrxpZze/wKFjA%3D%3D.png)

![](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/XeB9LcyiqkDxme2dBgHP/g%3D%3D.png)

**ID verification:**

![](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/uTpjwNt%2BZWjzhkrd7K%2BJPw%3D%3D.png)

Click 【Next Step】 to start the verification.&#x20;

* Please choose the issuing country of your ID and select your ID type:

![](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/SchjKoxS8YI6xAc2XjFA2Q%3D%3D.png)

* Upload the front side of your ID document

![](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/mj3JK7rvchlPeAOzEFU6Bw%3D%3D.png)

* Upload the back side of your ID document.

![](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/%2BdCarv/CutCaStwEf9nwfA%3D%3D.png)

* Upload a selfie with your face being clearly visible (we are not accepting screenshots or edited pictures).

![](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/mwJNFwB49qWZ0pnW5oxgjQ%3D%3D.png)

**Facial verification:**

![](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/5oLpFNoq/zNIKtEkowWCwQ%3D%3D.png)

&#x20;We will review your application as soon as possible once you have completed the verifications.

\* Different users will perform different operations based on account status and related information.

**Here below is the guide for facial verification:**

Go through the process by scanning the QR code with the Binance mobile app on Android or iOS.&#x20;

**For Android app:**

Open your Binance app, navigate to \[Account] section and tap on \[Scan] button or tap the Scan symbol on the upper left corner on the home page.

![](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/elEUP7UqThd88JeAW05ctg%3D%3D.png)

**For iOS APP:**

Open your Binance app and navigate to \[Home] section and tap on the \[Scan] button or tap the Scan symbol on the upper right corner on the home page.

<figure><img src="/files/yb9YWUHsqRM7XV6s2JjD" alt=""><figcaption></figcaption></figure>


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